The NewGait is like any other fitness equipment. It can cause injury if used improperly. If injury occurs while in use, stop immediately and consult your physician. Follow these steps to ensure safe use.
- The clinician must use proper judgement to provide a safe environment for the patient.
- The patient must have the ability to stand and initiate gait on their own to have success with the NewGait.
- When first equipping the NewGait, provide extra support as the patient will not expect the assistance and compression sensation with the first few steps.
- If the patient feels any discomfort, please discontinue using the device and reassess the placement of components.
- * Caution: This Product Contains Natural Rubber Latex Which May Cause Allergic Reactions.
- Do not use the NewGait with healing or unstable fracture sites, do not place the bands over healing incisions, Deep Vein Thrombosis (blood clots), or leg edema.
Cleaning and Care Instructions
Washing by hand is the best way to clean the NewGait. Cold water and gentle detergent will maintain the life of the material the longest. To hand wash, dip the component into soapy cold water, then rinse in clean water. Make sure all Velcro straps are fastened with no Velcro exposed because the coarse part of the Velcro can degrade the nylon webbing. Hang to dry in the shade, or, to expedite the process, pat the components dry with a towel while applying pressure to transfer moisture.
- When storing, keep the Velcro fastened so the coarse Velcro does not come into contact with the nylon or neoprene materials. The Velcro will degrade the materials upon separation.
- Do not wash the assistance bands. Do not expose any NewGait component to chlorinated or salt water.
- Do not expose The NewGait to direct heat by placing it in a dryer, using an iron, or storing it in direct sunlight.
- Do not rub The NewGait against abrasive materials or surfaces.
- Do not bleach The NewGait or any of its components.
Follow the steps below to disinfect the NewGait and all of its components in between uses.
- Spray the nylon webbing and neoprene components with 3%-6% pre-diluted standard hydrogen peroxide.
- Hydrogen peroxide breaks down to water, so it will not ruin clothing.
- Purchase approved disinfecting products rather than diluting other products to avoid issues with chemical breakdown and storing of chemicals.
- Allow the components to air dry before the next patient uses it.
- Wash the components more thoroughly on a weekly basis.
- Approved products for disinfection and general cleaning can be found at The Centers for Disease Control and Prevention website
Return and Refund Policy
Thank you for purchasing the NewGait. We hold customer satisfaction in a very high regard. That is why we allow a 30-day no questions refund policy. The item you wish to return must be in the same condition that you received it. It must be in the original packaging, and needs to have the receipt or proof of purchase. Upon receiving your returned item, and following its inspection, we will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will be responsible for paying for your shipping costs for returning your item and a 15% restocking fee. If you have any questions on how to return your item to us, please contact us. In the event of discovering a manufacturing defect with your purchase, you have 12 months to contact us via firstname.lastname@example.org in order to be eligible for a product exchange. Please note that the elastic bands are not covered under this 12 month policy, will wear over time, and may break if over-stretched or abrased. However, when used and stored appropriately the elastic bands can be expected to last 12 – 18 months.