The NewGait is like any other fitness equipment. It can cause injury if used improperly. If injury occurs while in use, stop immediately and consult your physician. Follow these steps to ensure safe use.
Washing by hand is the best way to clean the NewGait. Cold water and gentle detergent will maintain the life of the material the longest. To hand wash, dip the component into soapy cold water, then rinse in clean water. Make sure all Velcro straps are fastened with no Velcro exposed because the coarse part of the Velcro can degrade the nylon webbing. Hang to dry in the shade, or, to expedite the process, pat the components dry with a towel while applying pressure to transfer moisture.
Thank you for purchasing the NewGait. We hold customer satisfaction in a very high regard. That is why we allow a 30-day no questions refund policy. The item you wish to return must be in the same condition that you received it. It must be in the original packaging, and needs to have the receipt or proof of purchase. Upon receiving your returned item, and following its inspection, we will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will be responsible for paying for your shipping costs for returning your item and a 15% restocking fee. If you have any questions on how to return your item to us, please contact us. In the event of discovering a manufacturing defect with your purchase, you have 12 months to contact us via firstname.lastname@example.org in order to be eligible for a product exchange. Please note that the elastic bands are not covered under this 12 month policy, will wear over time, and may break if over-stretched or abrased. However, when used and stored appropriately the elastic bands can be expected to last 12 – 18 months.