Thank you for purchasing the NewGait. We hold customer satisfaction in a very high regard. That is why we allow a 30-day no questions refund policy. The item you wish to return must be in the same condition that you received it. It must be in the original packaging, and needs to have the receipt or proof of purchase. Upon receiving your returned item, and following its inspection, we will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will be responsible for paying for your shipping costs for returning your item and a 15% restocking fee. If you have any questions on how to return your item to us, please contact us. In the event of discovering a manufacturing defect with your purchase, you have 12 months to contact us via firstname.lastname@example.org in order to be eligible for a product exchange. Please note that the elastic bands are not covered under this 12 month policy, will wear over time, and may break if over-stretched or abrased. However, when used and stored appropriately the elastic bands can be expected to last 12 – 18 months. We recommend replacing the elastic bands every 12 months to ensure proper tension and safety.